Refund policy

Return & Refund Policy

Last updated: September 12, 2026

At Chronove, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the conditions below.

1. Return Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Be returned with its original packaging, when applicable.
Not show any signs of damage, washing, or alteration.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us at:

Email: contact.chronove@gmail.com

Please include:

Your order number.
The reason for the return.
Photos of the product, if the item is damaged or defective.

Our customer service team will provide you with the necessary instructions for returning your order.

Please do not send your order back before contacting us, as unauthorized returns may not be accepted.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for the refund to appear in your bank account or payment account, depending on your payment provider.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

contact.chronove@gmail.com

Please provide your order number and photos of the item so that we can review the issue and offer an appropriate solution, such as a replacement or refund.

5. Exchanges

If you would like to exchange an item, please contact us at contact.chronove@gmail.com within 30 days of receiving your order.

Depending on availability, we may offer an exchange for another size or item.

6. Non-Returnable Items

Certain items may not be eligible for return, including products that have been used, worn, washed, damaged after delivery, or altered by the customer.

7. Return Shipping Costs

Unless the item received is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective product, please contact us before returning the item so we can provide the appropriate solution.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it yet, please:

Check your bank account or payment provider.
Contact your bank, as processing times may vary.
Contact us at contact.chronove@gmail.com if you still have not received your refund.